Saudi Public Transport Company (SAPTCO) Mecca Customer Care Phone number, Address, Email

By / March 10, 2023

Saudi Public Transport Company (SAPTCO) Customer Care Phone number, Address, Email, Opening Hours, Website, Services, Ticket Reservation & Payment Methods, International Trip and Social Media

Saudi Public Transport Company (SAPTCO) in Mecca

Saudi Public Transport Company (SAPTCO) operates buses and provides transportation services in Saudi Arabia’s main cities, towns, and villages.

Address: Riyadh – Al-Nakhil District – Al-Takhasusi Street – Building No. 7995, P.O Box: 10667 Riyadh 11443, Saudi Arabia.

Phone: 920000877 / 920026888

Email: info@saptco.com.sa

Website: saptco.com.sa

Direction: View Google Direction here.

About Saudi Public Transport Company (SAPTCO)

Founded: 4 February 1979

Headquarters:  Riyadh, Saudi Arabia

The Saudi Public Transport Company, is a publicly owned transport company, which operates urban buses in Riyadh, Jeddah, and Mecca; intercity buses; and international buses to the UAE, Egypt, Jordan and Bahrain. The Buses are gender-segregated, with women and children using a rear door on urban buses for women and children and front seats on intercity buses.

Saudi Public Transport Company (SAPTCO) Services

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Intercity transport services Contracts and leasing service  Rental of a car with a driver for companies (contracts)  Cargo services
VIP services Transport services within cities  School transport service  Self-service machine
International transportation  Car with a driver-hire service  University transport service

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SAPTCO Ticket Reservation & Payment Methods

How to Book SAPTCO Bus Tickets Online?

  1. Visit saptco.com.sa/TripReservation
  2. Select the VIP Express Trips
  3. Enter the Departure From and Arrival To (One Way, Round Trip, Multi)
  4. Select the Travel Date and Time
  5. Enter the Number of Passengers
  6. Enter the Promotional Code
  7. Click Search Button

Payment Options

  • Payment by credit card or online payment channel (SADAD)
  • Cash Payment when purchasing the ticket from travel agents

SAPTCO Trip Schedule

  1. Visit saptco.com.sa/Buses
  2. Select the Trip Type (Standard Trips, VIP Trips)
  3. Enter the Departure and Arrival Place
  4. Click the Show Schedules

SAPTCO Metro & Trains

View the SAPTCO Metro & Trains through the above link.

Saudi Public Transport Company (SAPTCO) International Trip

SAPTCO operates direct international services to UAE and Bahrain. Additionally, SAPTCO provides services to Egypt via connecting ferries.

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Travel Documents Required Instructions and Advice Travel of passengers with special needs Information on Luggage
Saudis and the citizens of GCC countries

  • The original copy of the ID card or passport
  • No companion is permitted to travel using a passport without the passport holder.

Citizens of Non-GCC Countries

  • The required passport and visas shall be held by and be the liability of the passenger.
  • All necessary travel documents should be kept with the ticket until the end of the trip and should be shown at the departure gate.
  • Smoking is prohibited inside the buses.
  • The passenger should check in at the travel stop or station at least 1 hour before the departure for intercity trips and 2 hours for International trips.
  • If the customer is unable to travel for any reason, he/she can recover 65% of the unused ticket value.
  • In case of ticket usage and the passenger desires not to continue, the ticket value or part of it is non-refundable.

Children Travel

  • Children under the age of twelve are entitled to travel at half the adult fee.
  • Children under the age of thirteen are not permitted to travel alone.
  • Children aged from thirteen to seventeen can travel alone after completing the guardian approval form.
  • All Children must have an ID card to travel.
  • Infants aged less than two years required a ticket which will be issued free of charge.
  • Special needs travelers can travel with a companion.
  • The companion’s ticket should be used only while accompanying the disabled person.
  • The original ID card and a copy of the disability identification card should be available.
  • Permitted Luggage:
  • (Domestic trips within the cities of the Kingdom of Saudi Arabia) 75 Kg for an adult ticket and 35 Kg for a child ticket.
  • The maximum dimensions of each piece of luggage shall be 50 cm in width, 90 cm in length, and 40 cm in height.
  • There should be a sticker placed on any piece of luggage.
  • Hand luggage: Each piece of hand luggage shall not exceed 7 Kg in weight.
  • Lost Luggage: Lost pieces shall be reported to the competent officials in the stations immediately upon arrival.
  • The Company shall not be liable for any damage to or loss of the luggage in the course of service unless it is proven that such damage or loss results from the Company’s negligence. If registered luggage is lost, the indemnity shall be limited to a maximum sum of SAR350 per piece, provided that the accident of loss shall be reported, the procedures be completed and the sticker of the lost piece be found.

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* For more information visit here.

SAPTCO Bus Routes in Riyadh

*Click here to know the Routes.

Jobs / Careers at Saudi Public Transport Company (SAPTCO) USA

Click here to view the job vacancies at Saudi Public Transport Company (SAPTCO) USA.

Contact Saudi Public Transport Company (SAPTCO) on Social Media

Is there any problem/complaint with reaching the Saudi Public Transport Company (SAPTCO), Mecca, Saudi Arabia Address, Phone? Please report any issues using the below comment form.

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